Set up and manage your Comcast Business Wireless. Router light is still green, and now Macbook says connection is solid. Mac users: You can also force-join an SSID that has stopped broadcasting through a Macs Airport Utility. I try restoring the router to factory settings, and power cycling modem again. Then I keep reading, on my knees, one hand in prayer, one hand paging down. Now Macbook says there's an internet connection problem Now the amber flashing on the Airport Extreme turns GREEN. I go onto Macrumors and try power cycling the modem. I point my finger up at the sky and curse the gods. I just want to get to Modem support group. I tell them how long I've been waiting and everything that's happened. For the latest information on AirPort software, check Software Update in System Preferences or the following Apple website: Apple Support Downloads. AirPort Utility 5.6.1 allows you to configure and manage the new AirPort Express with simultaneous dual band 802.11n. ![]() I call again (the masochist in me) and get to a live person by pressing the menu options to cancel my service. Download AirPort Utility 5.6.1 for Windows. ![]() They try to sell me Signature tech support at a "highly discounted rate".Īfter refusing to pay them and telling them it's not a wireless network issue, it's the modem, I get "transferred" to Modem Support.Ģ0 minutes on hold after the automated service says 3 min wait. Modem plugged into router (INTERNET DOESN'T WORK - Flashing amber light) Modem plugged into computer (INTERNET WORKS)Ĭomputer connected to Wireless Router (SIGNAL SEEMS GOOD) (Hard reset by holding down the reset button for 10 seconds - light will blink very fast amber) ![]() The trick was to NOT use the old profile settings on my Airport Extreme (that I guess were still associated with the old modem before I moved) and re-enter all the settings again. sub-menus: 1) Internet, set to 'DHCP', nothing listed for IP Address the Subnet Mask and Router Address have assigned numberes the last three windows are empty. After being on hold for over an hr and getting hung up on twice from two reps, and then having them try to charge me for Xfinity Signature service so they can remote login to my computer and sniff around (which I did NOT pay for), I figured it out using the above advice.
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